Shipping
Transparent Pricing
At Ralden Apparel, we believe in transparent pricing and a seamless shopping experience. That’s why we offer free shipping on all orders, with no hidden fees or minimum spend.
Placing an Order
Ordering from Ralden Apparel is simple. Once you’ve found the piece you want, add it to your cart, choose your size and color, and proceed to checkout. Please enter accurate shipping details so your order can be delivered without delay.
Payment
We accept secure payments via credit/debit card (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, and Shop Pay. All transactions are SSL-encrypted to protect your personal and payment details.
Processing & Delivery
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Processing time: 1–3 business days
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Transit time (after dispatch): typically 7–12 business days
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Tracking: Tracking details are usually available 2–3 days after dispatch via our tracking page and email.
Worry-Free Delivery Insurance (Add-On)
For extra peace of mind, Ralden Apparel offers Worry-Free Delivery Insurance at checkout, powered by our trusted partner Seel.
When selected during purchase, this optional add-on provides protection against loss, theft, or damage in transit — without needing to go through our customer service team for resolution.
What Happens When You Purchase It?
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You’ll receive a separate policy email from Seel confirming your protection.
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If anything goes wrong with your package, you can file a claim directly with Seel.
To file a claim:
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Click the link in your Seel policy confirmation email, or
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Visit the Claims Center via your order tracking page on our website.
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Submit your claim with any requested proof (e.g., photos, description, details of the issue).
Seel typically reviews and responds to claims within 48 hours for a smooth, hassle-free experience.
Need help with the process? See: How to File a Claim with Worry-Free Delivery (link on your tracking page).
Full Coverage for International Orders
Seel categorizes our shipments as international. Under Seel’s guidelines, international shipping delays are eligible for claims only if the package has not been delivered within 30 days from the order fulfillment date. This aligns with our delivery timeline and ensures you’re covered when it matters most.
Why Add Worry-Free Delivery?
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Direct claims & fast resolutions — no waiting on courier investigations
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Coverage for lost, stolen, or damaged items
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Matched to international timelines (30-day delay threshold)
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48-hour claim decisions handled by Seel
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No need to contact our team — claim support is streamlined
If you want extra confidence in your delivery — especially for international shipments — we recommend opting in for Worry-Free Delivery at checkout.
Sustainable Shipping
We work directly with our suppliers in China to ship your items straight from their location to you. This reduces unnecessary transit stops, helps shorten delivery times, and minimizes our carbon footprint. Whenever possible, we use recyclable materials and eco-conscious packaging.
Shipping Partners
We partner with trusted carriers, including USPS, FedEx, UPS, and DHL, to help ensure your order arrives safely and on time.
Order Changes & Cancellations
Once an order is placed, cancellations are generally not possible because fulfillment begins immediately. You may still request a return after receiving your items, as outlined in our Return Policy. Please review your order carefully before completing your purchase.
If you have any questions about your order or our shipping policy, our customer service team is here to help.
—with respect,
The Ralden Apparel Team
